Yuroid Technology
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This Refund & Cancellation Policy ("Policy") explains the terms and conditions governing cancellations, refunds, and payment reversals for products and services provided by Yuroid Technology Private Limited ("Yuroid Technology", "Company", "we", "us", or "our").
Yuroid Technology provides IT and software technology products and services, including custom software development, web development, mobile application development, ERP solutions, AI-powered solutions, software subscriptions, technology consulting, maintenance, and related services.
By purchasing our products or services, you acknowledge that you have read, understood, and agreed to this Policy. This Policy should be read together with our Terms & Conditions and Privacy Policy.
This Policy applies to payments made for services and products provided by Yuroid Technology, including:
The specific terms applicable to a particular client or project may also be defined in a quotation, proposal, invoice, purchase order, Service Agreement, Statement of Work ("SOW"), or subscription agreement. Where there is a conflict, the specific written agreement shall govern.
Due to the nature of software development and digital services, payments made to Yuroid Technology may be non-refundable once work, development, implementation, customization, or service delivery has commenced.
Custom software development projects involve significant planning, design, development, testing, infrastructure setup, and resource allocation. Once development or project work has commenced, advance or milestone payments are generally non-refundable. In the event of client-requested cancellation, the client is responsible for work completed and non-refundable third-party costs incurred.
If a client requests cancellation before any project work has commenced, the refund request will be evaluated on a case-by-case basis, taking into account resource allocation, administrative setup, and third-party commitments.
If cancellation occurs after project commencement, the client will be required to pay for work completed, approved milestones, development hours utilized, third-party expenses, and associated infrastructure costs.
Projects delayed or suspended due to client inaction (e.g., failure to provide required information, approvals, API keys, or access credentials) may be extended or closed subject to agreement. Payments made remain non-refundable for completed work or allocated resources.
Requests to alter original project requirements (e.g., adding features, new modules, or platform support) constitute scope changes rather than cancellations and are subject to separate billing.
SaaS and subscription fees are billed monthly, quarterly, or annually. Fees paid for a current billing period are non-refundable. Cancellation prevents future automatic renewals.
Customers can request cancellation through official communication channels or on-platform cancellation controls prior to the upcoming billing cycle.
Free trial access expires automatically and carries no refund implications. Upon conversion to a paid subscription, standard subscription terms apply.
Software license fees are non-refundable once the license key or software access has been issued or activated.
Onboarding, setup, migration, and implementation fees are non-refundable once service delivery has begun.
Third-party fees (such as cloud hosting, SSL certificates, payment gateway fees, SMS/WhatsApp services, and AI APIs) paid on behalf of a client are strictly non-refundable.
Development stages are billed according to project progression; completed phases, prototype approvals, and app store submission work are non-refundable.
Once ERP modules or software products are activated, deployed, or customized, associated payments are non-refundable.
In the event of accidental duplicate payments, verified excess amounts will be refunded to the original payment method or credited toward future invoices upon mutual agreement.
Failed transactions debited from the customer's account are typically reversed automatically by payment gateways. For unreturned debits, customers should submit transaction details for coordination.
Approved refunds are processed to the original payment channel. Actual credit timing depends on bank and gateway processing cycles.
To request a refund, clients must submit a formal request containing the invoice number, transaction ID, reason, and supporting documentation.
Refunds are not granted for changes of mind post-commencement, client delay, completed milestones, activated licenses, third-party expenses, or service termination resulting from contract breach.
If services materially fail to conform to agreed specifications, Yuroid Technology will investigate, correct defects, or re-perform affected services as appropriate.
Clients are encouraged to resolve issues directly through company communication channels before raising payment chargebacks.
Yuroid Technology reserves the right to suspend or cancel services due to non-payment, terms violation, fraud, or legal/security compliance.
Yuroid Technology is not liable for service delays or cancellations caused by force majeure events beyond reasonable control.
Refund amounts may be subject to deductions for non-recoverable transaction fees, banking charges, and applicable taxes.
Yuroid Technology reserves the right to update this Policy periodically. Updated versions will be published with a revised "Last Updated" date.
This Policy is governed by the laws of India, with legal matters subject to the jurisdiction of competent Indian courts.
For refund, cancellation, or payment-related questions, please contact us:
Company Name: Yuroid Technology Private Limited
Website:https://www.yuroidtechnology.com/
Email: yuroidtechnology@gmail.com
Address: Logic Cyber Park, Sector 62, Noida, Uttar Pradesh 201309, India
Note: For refund-related requests, please include "Refund Request" in the subject line of your communication.
By purchasing or using Yuroid Technology's products or services, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.
Last Updated: 22/07/2026